Shipping Policy
We work diligently to get your order to you as quickly as possible.
Order Processing:
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- Once processed, you will receive an email with tracking information.
Shipping Times:
- Standard Shipping: 7-12 business days (available worldwide).
- Expedited Shipping: 3-7 business days (where applicable).
Note: Shipping times may vary depending on your location and customs clearance policies in your country.
Shipping Costs:
- Shipping fees are calculated at checkout based on your location and selected shipping method.
- Free Standard Shipping on orders over $50.
2. Return & Refund Policy
We stand by the quality of our products. If you’re not satisfied, we’re here to help.
Eligibility for Returns:
- Returns must be initiated within 30 days of receiving your order.
- Items must be unused, in original packaging, and accompanied by proof of purchase.
Return Process:
- Contact us at zonitra@zonitra.com to initiate a return.
- We will provide a return shipping address and instructions.
- Once we receive and inspect the item, a refund or exchange will be processed.
Refund Details:
- Refunds will be issued to your original payment method within 5-7 business days after we receive the returned item.
- Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.
Non-Returnable Items:
- Gift cards
- Items marked as final sale